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SHIPPING AND DELIVERY

1

1

When placing your order, you may choose between having it delivered to your specified address or picking it up from LOOK At Me stores (via the Click & Collect services).

Successfully placed orders are verified and prepared within 24 to 48 hours, after which your order will delivered to your designated address or your selected Click & Collect store.

1

I. Home Delivery

1. We currently deliver NATIONWIDE but limited to the following serviceable areas. 
 

1

Coverage Areas:

1

NCR

Province

Municipality

METRO   MANILA

CALOOCAN CITY

LAS PINAS CITY

MAKATI CITY

MALABON CITY

MANDALUYONG CITY

MANILA CITY

MARIKINA CITY

MUNTINLUPA CITY

NAVOTAS CITY

NOVALICHES CITY

PARANAQUE CITY

PASAY CITY

PASIG CITY

PATEROS

QUEZON CITY

SAN JUAN CITY

TAGUIG CITY

VALENZUELA CITY

RIZAL

ANGONO

ANTIPOLO

BARAS

BINANGONAN

CAINTA

CARDONA

JALA-JALA

MORONG

PILILLA

RODRIGUEZ (MONTALBAN)

SAN MATEO

TANAY

TAYTAY

TERESA

1

North Luzon

Province

Municipality

ABRA

BANGUED

PIDIGAN

SAN QUINTIN

TAYUM

APAYAO

LUNA(MACATEL)

AURORA

BALER

DIPACULAO

MARIA AURORA

SAN LUIS

BATAAN

ABUCAY

BALANGA

DINALUPIHAN

HERMOSA

LIMAY

MARIVELES

ORANI

ORION

PILAR

SAMAL

BATANES

BASCO

IVANA

MAITATAO

UYUGAN

BENGUET

BAGUIO

LA TRINIDAD

TUBA

BULACAN

ANGAT

BALAGTAS

BALIUAG

BOCAUE

BULACAN

BUSTOS

CALUMPIT

GUIGUINTO

HAGONOY

MALOLOS

MARILAO

MEYCAUAYAN

NORZAGARAY

OBANDO

PANDI

PAOMBONG

PLARIDEL

PULILAN

SAN ILDEFONSO

SAN JOSE DEL MONTE

SAN MIGUEL

SAN RAFAEL

SANTA MARIA

CAGAYAN

ABULUG

ALCALA

AMULUNG

APARRI

CAMALANIUGAN

CLAVERIA

ENRILE

GATTARAN

IGUIG

LAL-LO

PAMPLONA

PENABLANCA

SANCHEZ-MIRA

SOLANA

TUGUEGARAO (CAPITAL)

IFUGAO

LAGAWE (CAPITAL)

LAMUT

ILOCOS NORTE

BACARRA

BADOC

BANGUI

BATAC

BURGOS

CURRIMAO

DINGRAS

ESPIRITU (BANNA)

LAOAG CITY (CAPITAL)

MARCOS

NUEVA ERA

PAGUDPUD

PAOAY

PASUQUIN

PIDDIG

PINILI

SAN NICOLAS

SARRAT

SOLSONA

VINTAR

ILOCOS SUR

BANTAY

BURGOS

CABUGAO

CANDON

CAOAYAN

MAGSINGAL

NAGBUKEL

NARVACAN

SAN ESTEBAN

SAN ILDEFONSO

SAN JUAN (LAPOG)

SAN VICENTE

SANTA

SANTA CATALINA

SANTA CRUZ

SANTA LUCIA

SANTA MARIA

SANTIAGO

SANTO DOMINGO

SINAIT

TAGUDIN

VIGAN (CAPITAL)

ISABELA

ALICIA

ANGADANAN

BURGOS

CABAGAN

CAUAYAN

CORDON

ECHAGUE

GAMU

ILAGAN (CAPITAL)

NAGUILIAN

RAMON

REINA MERCEDES

ROXAS

SAN ISIDRO

SAN MANUEL

SAN MATEO

SAN PABLO

SANTIAGO CITY

TUMAUINI

KALINGA

TABUK

LA UNION

AGOO

ARINGAY

BACNOTAN

BALAOAN

BANGAR

BAUANG

CABA

LUNA

NAGUILIAN

PUGO

ROSARIO

SAN FERNANDO

SAN GABRIEL

SAN JUAN

SANTO TOMAS

SUDIPEN

TUBAO

MOUNTAIN PROVINCE

BONTOC

NUEVA ECIJA

ALIAGA

BONGABON

CABANATUAN CITY

CABIAO

CARRANGLAN

CUYAPO

GABALDON

GAPAN

GENERAL TINIO

GUIMBA

JAEN

LAUR

LICAB

LLANERA

LUPAO

MUNOZ

NAMPICUAN

PALAYAN CITY

PANTABANGAN

PENARANDA

QUEZON

RIZAL

SAN ANTONIO

SAN ISIDRO

SAN JOSE CITY

SAN LEONARDO

SANTA ROSA

SANTO DOMINGO

TALAVERA

ZARAGOZA

NUEVA VIZCAYA

ARITAO

BAGABAG

BAMBANG

BAYOMBONG (CAPITAL)

DUPAX DEL NORTE

DUPAX DEL SUR

LAMUT IFUGAO

SOLANO

PAMPANGA

ANGELES CITY

APALIT

ARAYAT

BACOLOR

CANDABA

FLORIDABLANCA

GUAGUA

LUBAO

MABALACAT

MACABEBE

MAGALANG

MASANTOL

MEXICO

MINALIN

PORAC

SAN FERNANDO

SAN LUIS

SAN SIMON

SANTA ANA

SANTA RITA

SANTO TOMAS

SASMUAN

PANGASINAN

AGUILAR

ALAMINOS

ALCALA

ASINGAN

BALUNGAO

BANI

BASISTA

BAUTISTA

BAYAMBANG

BINALONAN

BINMALEY

BOLINAO

BUGALLON

BURGOS

CALASIAO

DAGUPAN CITY

DASOL

INFANTA

LABRADOR

LAOAC

LINGAYEN (CAPITAL)

MABINI

MALASIQUI

MANAOAG

MANGALDAN

MANGATAREM

MAPANDAN

NATIVIDAD

POZZORUBIO

ROSALES

SAN CARLOS CITY

SAN FABIAN

SAN JACINTO

SAN MANUEL

SAN NICOLAS

SAN QUINTIN

SANTA BARBARA

SANTA MARIA

SANTO TOMAS

SISON (28)

SUAL

TAYUG

UMINGAN

URBIZTONDO

URDANETA

VILLASIS

QUIRINO

CABARROGUIS

DIFFUN

SAGUDAY

TARLAC

ANAO

BAMBAN

CAMILING

CAPAS

CONCEPCION

CUYAPO

GERONA

LA PAZ

MAYANTOC

MONCADA

NAMPICUAN

PANIQUI

PURA

RAMOS

SAN CLEMENTE

SAN MANUEL

SANTA IGNACIA

TARLAC CITY

VICTORIA

ZAMBALES

BOTOLAN

CABANGAN

CANDELARIA

CASTILLEJOS

IBA

MASINLOC

OLONGAPO CITY

PALAUIG

SAN ANTONIO

SAN FELIPE

SAN MARCELINO

SAN NARCISO

SANTA CRUZ

SUBIC

1

South Luzon

Province

Municipality

ALBAY

BACACAY

CAMALIG

DARAGA

GUINOBATAN

LEGASPI CITY

LIBON

LIGAO

MALILIPOT

MALINAO

OAS

POLANGUI

SANTO DOMINGO

TABACO

TIWI

BATANGAS

AGONCILLO

ALITAGTAG

BALAYAN

BALETE

BATANGAS CITY

BAUAN

CALACA

CALATAGAN

CUENCA

IBAAN

LAUREL

LEMERY

LIAN

LIPA CITY

LOBO

MABINI

MALVAR

MATAAS NA KAHOY

NASUGBU

PADRE GARCIA

ROSARIO

SAN JOSE

SAN JUAN

SAN LUIS

SAN NICOLAS

SAN PASCUAL

SANTA TERESITA

SANTO TOMAS

TAAL

TALISAY

TANAUAN

TAYSAN

TUY

CAMARINES NORTE

BASUD

DAET

JOSE PANGANIBAN

LABO

MERCEDEZ

PARACALE

SAN VICENTE

TALISAY

VINZONS

CAMARINES SUR

BAAO

BATO

BOMBON

BUHI

BULA

CABUSAO

CALABANGA

CAMALIGAN

CANAMAN

GAINZA

GOA

IRIGA CITY

LAGONOY

LIBMANAN

LUPI

MAGARAO

MILAOR

MINALABAC

NABUA

NAGA CITY

OCAMPO

PAMPLONA

PASACAO

PILI

RAGAY

SAGNAY

SAN FERNANDO

SAN JOSE

SIPOCOT

TIGAON

TINAMBAC

CATANDUANES

BATO

VIRAC

CAVITE

ALFONSO

AMADEO

BACOOR

CARMONA

CAVITE CITY

DASMARINAS

G.M.A.

GENERAL AGUINALDO

GENERAL TRIAS

IMUS

INDANG

KAWIT

MARAGONDON

MENDEZ-NUNEZ

NAIC

NOVELETA

ROSARIO

SILANG

TAGAYTAY

TANZA

TERNATE

TRECE MARTIREZ

LAGUNA

ALAMINOS

BAY

BINAN

CABUYAO

CALAMBA

CALAUAN

CAVINTI

FAMY

KALAYAAN

LILIW

LOS BANOS

LUISIANA

LUMBAN

MABITAC

MAGDALENA

MAJAYJAY

NAGCARLAN

PAETE

PAGSANJAN

PAKIL

PANGIL

PILA

RIZAL

SAN PABLO CITY

SAN PEDRO

SANTA CRUZ

SANTA MARIA

SANTA ROSA

SINILOAN

VICTORIA

MARINDUQUE

BOAC

BUENAVISTA

GASAN

MOGPOG

SANTA CRUZ

MASBATE

MASBATE CITY

MILAGROS

MOBO

OCCIDENTAL MINDORO

CALINTAAN

MAGSAYSAY

MAMBURAO

RIZAL

SABLAYAN

SAN JOSE

ORIENTAL MINDORO

BACO

BANSUD

BULALACAO

CALAPAN

GLORIA

MANSALAY

PINAMALAYAN

PUERTO GALERA

ROXAS

SAN TEODORO

SOCORRO

PALAWAN

BATARAZA

BROOKES POINT

CORON

EL NIDO BACUT

NARRA

PUERTO PRINCESA

ROXAS

SOFRONIO ESPANOLA

TAYTAY

QUEZON

AGDANGAN

ATIMONAN

CALAUAG

CANDELARIA

DOLORES

GENERAL LUNA

GENERAL NAKAR

GUMACA

INFANTA

LOPEZ

LUCBAN

LUCENA CITY

MACALELON

MAUBAN

PADRE BURGOS

PAGBILAO

PITOGO

PLARIDEL

REAL

SAMPALOC

SARIAYA

TAYABAS

TIAONG

UNISAN

ROMBLON

ALCANTARA

LOOC

ODIONGAN

ROMBLON

SAN ANDRES

SORSOGON

BACON

GUBAT

IROSIN

SORSOGON

1

Visayas

Province

Municipality

AKLAN

BANGA

BURUANGA

IBAJAY

KALIBO

LEZO

MAKATO

MALAY

MALAY (BORACAY)

MALINAO

NABAS

NEW WASHINGTON

NUMANCIA

TANGALAN

ANTIQUE

BELISON

BUGASONG

CULASI

HAMTIC

LAUA-AN

LIBERTAD

PANDAN

PATNONGON

SAN JOSE

SAN REMIGIO

SEBASTE

SIBALOM

TOBIAS FORNIER DAO

VALDERRAMA

BILIRAN

ALMERIA

BILIRAN

CABUCGAYAN

CAIBIRAN

CULABA

KAWAYAN

NAVAL (CAPITAL)

BOHOL

ALBURQUERQUE

ALICIA

ANDA

ANTEQUERA

BACLAYON

BALILIHAN

BATUAN

BIEN UNIDO

BILAR

BUENAVISTA

CALAPE

CANDIJAY

CARMEN

CATIGBIAN

CLARIN

CORELLA

CORTES

DAGOHOY

DANAO

DAUIS

DIMIAO

DUERO

GARCIA HERNANDEZ

GETAFE

GUINDULMAN

INABANGA

JAGNA

LILA

LOAY

LOBOC

LOON

MABINI

MARIBOJOC

PANGLAO

PILAR

SAGBAYAN (BORJA)

SAN ISIDRO

SAN MIGUEL

SEVILLA

SIERRA BULLONES

SIKATUNA

TAGBILARAN CITY (CAPITAL)

TALIBON

TRINIDAD

TUBIGON

UBAY

VALENCIA

CAPIZ

CUARTERO

DAO

DUMALAG

DUMARAO

IVISAN

JAMINDAN

MAAYON

MAMBUSAO

PANAY

PANITAN

PILAR

PONTEVEDRA

PRESIDENT ROXAS

ROXAS CITY

SAPI-AN

SIGMA

CEBU

ALCANTARA

ALCOY

ALEGRIA

ALOGUINSAN

ARGAO

ASTURIAS

BADIAN

BALAMBAN

BANTAYAN

BARILI

BOGO

BOLJOON

BORBON

CAMOTES PORO

CAMOTES SAN FRANCISCO

CAMOTES TUDELA

CARCAR

CARMEN

CATMON

CEBU CITY

COMPOSTELA

CONSOLACION

CORDOVA

DAAN BANTAYAN

DALAGUETE

DANAO CITY

DUMANJUG

GINATILAN

LAPU-LAPU CITY

LILO-AN

MADRIDEJOS

MALABUYOC

MANDAUE

MEDELLIN

MINGLANILLA

MOALBOAL

NAGA

OSLOB

PINAMUNGAJAN

RONDA

SAMBOAN

SAN FERNANDO

SAN REMEGIO

SANTA FE

SANTANDER

SIBONGA

SOGOD

TABOGON

TABUELAN

TALISAY

TOLEDO CITY

TUBURAN

EASTERN SAMAR

BALANGKAYAN

BORONGAN

GUIUAN

MAYDOLONG

MERCEDES

SALCEDO

SAN JULIAN

SULAT

GUIMARAS

BUENAVISTA

JORDAN

NUEVA VALENCIA

SAN LORENZO

SIBUNAG

ILOILO

AJUY

ALIMODIAN

ANILAO

BALASAN

BANATE

BAROTAC NUEVO

BAROTAC VIEJO

BATAD

BINGAWAN

CABATUAN

CALINOG

CARLES

CONCEPCION

DINGLE

DUENAS

DUMANGAS

ESTANCIA

GUIMBAL

IGBARAS

ILOILO CITY

JANIUAY

LAMBUNAO

LEGANES

LEMERY

LEON

MAASIN

MIAG-AO

MINA

NEW LUCENA

OTON

PASSI

PAVIA

POTOTAN

SAN DIONISIO

SAN ENRIQUE

SAN JOAQUIN

SAN MIGUEL

SANTA BARBARA

SARA

TIGBAUAN

ZARRAGA

LEYTE

ABUYOG

ALANGALANG

ALBUERA

BABATNGON

BARUGO

BATO

BAYBAY

BURAUEN

CAPOOCAN

CARIGARA

DAGAMI

DULAG

HILONGOS

HINDANG

INOPACAN

ISABEL

JARO

JAVIER

JULITA

KANANGA

MAHAPLAG

MATAG-OB

MATALOM

MAYORGA

MCARTHUR

MERIDA

NAVAL

ORMOC CITY PROPER

PALO

PALOMPON

PASTRANA

SAN MIGUEL

STA FE

TABON TABON

TACLOBAN

TANAUAN

TOLOSA

TUNGA

VILLABA

NEGROS OCCIDENTAL

BACOLOD CITY

BAGO CITY

BINALBAGAN

CADIZ CITY

CALATRAVA

CAUAYAN

EB MAGALONA (SARAVIA)

ESCALANTE

HIMAMAYLAN

HINIGARAN

HINOBA-AN

ILOG

ISABELA

KABANKALAN

LA CARLOTA

MANAPLA

MURCIA

PONTEVEDRA

PULUPANDAN

SAGAY CITY

SAN CARLOS CITY

SAN ENRIQUE

SILAY

SIPALAY

TALISAY

TOBOSO

VALLADOLID

VICTORIAS CITY

NEGROS ORIENTAL

AMLAN

AYUNGON

BACONG

BAIS

BASAY

BAYAWAN

BINDOY

CANLAON CITY

DAUIN

DUMAGUETE

GUIHULNGAN

JIMALALUD

LA LIBERTAD

MABINAY

MANJUYOD

PAMPLONA

SAN JOSE

SANTA CATALINA

SIATON

SIBULAN

TANJAY

TAYASAN

VALENCIA LUZURRIAGA

VALLEHERMOSO

ZAMBOANGUITA

NORTHERN SAMAR

ALLEN

BOBON

CATARMAN

CATUBIG

GAMAY

LAOANG

LAPINIG

LAS NAVAS

LAVEZARES

LOPE DE VEGA

MAPANAS

MONDRAGON

PALAPAG

PAMBUJAN

ROSARIO

SAN ISIDRO

SAN JOSE

SAN ROQUE

SILVINO LOBOS

VICTORIA

SIQUIJOR

ENRIQUE VILLANUEVA

LARENA

LAZI

MARIA

SAN JUAN

SIQUIJOR

SOUTHERN LEYTE

ANAHAWAN

BONTOC

CABALIAN

CABALIAN PNOC SITE

HINUNANGAN

HINUNDAYAN

MAASIN

MACROHON

MALITBOG

PADRE BURGOS

SAINT BERNARD

SILAGO

SOGOD

TOMAS OPPUS

WESTERN SAMAR

BASEY

CALBAYOG

CALBIGA

CATBALOGAN CITY PROPER

GANDARA

HINABANGAN

JIABONG

MARABUT

MOTIONG

OQUENDO

PARANAS WRIGHT

PINABACDAO

SAN JORGE

SAN SEBASTIAN

SANTA MARGARITA

TARANGNAN

TINAMBACAN DISTRICT

VILLAREAL

1

Mindanao

Province

Municipality

AGUSAN DEL NORTE

BUENAVISTA

BUTUAN

CABADBARAN

CARMEN

JABONGA

KITCHARAO

MAGALLANES

NASIPIT

RUMUALDEZ

SANTIAGO

TUBAY

AGUSAN DEL SUR

BAYUGAN

BUNAWAN

ESPERANZA

PROSPERIDAD

ROSARIO

SAN FRANCISCO

SANTA JOSEFA

SIBAGAT

TALACOGON

TRENTO

VERUELA

BASILAN

ISABELA

LAMITAN

MALUSO

BUKIDNON

BAUNGON

CAMP PHILIPS

DAMULOG

DANGCAGAN

DON CARLOS

IMPASUG-ONG

KALILANGAN

KIBAWE

KITAOTAO

LANTAPAN

MALAYBALAY CITY

MANOLO FORTICH

MARAMAG

MUSUAN

PANGANTUCAN

QUEZON

SUMILAO

TALAKAG

VALENCIA CITY

CAMIGUIN

CATARMAN

GUINSILIBAN

MAHINOG

MAMBAJAO

SAGAY

COMVAL PROVINCE

COMPOSTELA

MARAGUSAN (SAN MARIANO)

MAWAB

MONKAYO

MONTEVISTA

NABUNTURAN

NEW BATAAN

PUNTUKAN

DAVAO DEL NORTE

BABAK, ISLAND GARDEN CITY OF SAMAL

BATO-BATO

CARMEN

ISLAND GARDEN CITY OF SAMAL

KAPALONG

KAPUTIAN, ISLAND GARDEN CITY OF SAMAL

LUPON

MABINI

MACO

PANABO

PENAPLATA, ISLAND GARDEN CITY OF SAMAL

SANTO TOMAS

TAGUM CITY

DAVAO DEL SUR

BANSALAN

DAVAO CITY

DIGOS

HAGONOY

KIBLAWAN

MAGSAYSAY

MALALAG

MALITA

MATANAO

PADADA

SANTA CRUZ

SANTA MARIA

SULOP

DAVAO ORIENTAL

BAGANGA

BANAY BANAY

BOSTON

CATEEL

DAHICAN

LUPON

MATI

MATIAO

PANTUKAN

SAN ISIDRO

DINAGAT ISLANDS

BASILISA

CAGDIANAO

DINAGAT ISLAND

SAN JOSE

LANAO DEL NORTE

BACOLOD

BAROY

ILIGAN

KAPATAGAN

KAUSWAGAN

KOLAMBUGAN

LALA

LINAMON

MAIGO

TUBOD

LANAO DEL SUR

WAO

MAGUINDANAO

COTABATO CITY

DINAIG

NORTH UPI

PARANG

SULTAN KUDARAT

SULTAN MASTORA

MISAMIS   OCCIDENTAL

ALORAN

BALIANGAO

BONIFACIO

CALAMBA

CLARIN

JIMENEZ

LOPEZ JAENA

OROQUIETA CITY

OZAMIS CITY

PANAON

PLARIDEL

SAPANG DALAGA

SINACABAN

TANGUB CITY

TUDELA

MISAMIS ORIENTAL

ALUBIJID

BALINGASAG

BALINGOAN

BINUANGAN

CAGAYAN DE ORO CITY

EL SALVADOR

GINGOOG CITY

GITAGUM

INITAO

JASAAN

KINOGUITAN

LAGONGLONG

LAGUINDINGAN

LIBERTAD

LUABIJID

LUGAIT

MAGSAYSAY

MANTICAO

MEDINA

NAAWAN

OPOL

SALAY

SUGBONGCOGON

TAGOLOAN

TALISAYAN

VILLANUEVA

NORTH COTABATO

ALEOSAN

ANTIPAS

ARAKAN

KABACAN

KIDAPAWAN

LIBUNGAN

MAKILALA

MATALAM

MIDSAYAP

MLANG

PIGCAWAYAN

PRESIDENT ROXAS

TULUNAN

SARANGANI

ALABEL

GLAN

KIAMBA

MAASIM

MAITUM

MALAPATAN

MALUNGON

SIBUGAY PROVINCE

ALICIA

BUUG

DIPLAHAN

IMELDA

IPIL

KABASALAN

MALANGAS

NAGA

POBLACION SURABAY R.T. LIM

POBLACION TUNGAWAN

SIAY

TITAY

SOUTH COTABATO

BANGA

BAWING

GENERAL SANTOS CITY

KORONADAL

NORALA

POLOMOLOK

SANTO NINO

SURALLAH

TAMPAKAN

TANTANGAN

TUPI

SULTAN KUDARAT

ESPERANZA

ISULAN

KALAMANSIG

LAMBAYONG

LEBAK

PRESIDENT QUIRINO

TACURONG

SULU

INDANAN

JOLO

PATIKUL

SURIGAO DEL NORTE

ALEGRIA

BACAUAG

BURGOS

CLAVER

DAPA

DEL CARMEN

GENERAL LUNA

GIGAQUIT

MAINIT

MALIMONO

PILAR

PLACER

SAN BENITO

SAN FRANCISCO (ANAO-AON)

SAN ISIDRO

SANTA MONICA

SURIGAO CITY

TUBOD

SURIGAO DEL SUR

BACAUAG

BAGNAN

BAROBO

BAYABAS

BISLIG

CAGDIANAO

CAGWAIT

CANTILAN

CARMEN

CARRASCAL

CLAVER

CORTES

DEL CARMEN

GIGAQUIT

HINATUAN

LANUZA

LIANGA

LINGIG

MADRID

MANGAGOY

MARIHATAG

PLACER

SAN AGUSTIN

TABON

TAGBINA

TAGO

TANDAG

TAWI-TAWI

BONGAO

ZAMBOANGA DEL   NORTE

BALIGUIAN

DAPITAN

DIPOLOG

KALAWIT

KATIPUNAN

LABASON

LEON POSTIGO

LILOY

MANUKAN

PINAN

POLANCO

RIZAL

ROXAS

SALUG

SINDANGAN

SIOCON

SIRAWAI

TAMPILISAN

ZAMBOANGA DEL SUR

AURORA

DIMATALING

DINAS

DUMALINAO

DUMINGAG

GUIPOS

JOSEFINA

KUMALARANG

LABANGAN

LAKEWOOD

LAPUYAN

MAHAYAG

MARGOSATUBIG

MIDSALIP

MOLAVE

PAGADIAN CITY

PITOGO

RAMON MAGSAYSAY

SAN MIGUEL

SOMINOT

TABINA

TAMBULIG

TIGBAO

TUKURAN

VINCENZO SAGUN

ZAMBOANGA CITY

1

1

Due to varying local interpretations of the community quarantine, some barangays may not be serviceable. Stay tuned as we open new delivery areas soon!

1

2. We charge the following fixed shipping rates

  • METRO MANILA – Php 50

  • OUTSIDE METRO MANILA – Php 150

1

3. We charge a special fee of Php 499 for bulky items (8 kilograms or above in actual or dimensional weight), regardless of order amount. If a product is considered a bulky item, this will be indicated in the product details page.

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4. Delivery fees are included in your basket summary. You may check them before you confirm and place any order.

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5. We deliver nationwide, with the exception of some areas outside of our logistics partners’ delivery zones

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6. You will receive an email notification once your order has been shipped. Our logistics partner will also get in touch with you via SMS when your package is about to be delivered.

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7. You may expect your orders within:

  • 8PM Cut Off for Same Day Delivery for Metro Manila NON-COD orders. 

  • 3-5 working days for Metro Manila - lead time for COD orders only
  • 5-7 working days* for Luzon and 7-10 working days for VisMin - both COD and NONCOD orders

  • *“working day” means a day (other than a Saturday or a Sunday or any public/national holiday) on which banks generally are open in the Philippines for normal banking business.

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8. In case you will not be able to personally receive your order, please make sure to prepare an authorization letter and proof of your and your authorized person’s identity (e.g. any government-issued ID). Please check whether all of your ordered items are delivered against the delivery note, and then sign on the delivery note to acknowledge receipt and acceptance before returning it to our logistics partner.

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9. You can log in to your account to check your order status any time.

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10. If your order has not arrived even after our standard delivery time, please inform us using this inquiry form or you may also reach us at 7-919-999 or via Live Chat

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II. Collection at Stores - Click & Collect services

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1. With Click & Collect, you can purchase online and collect your orders from your selected Click & Collect store at your convenience.

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2. Click & Collect is currently FREE of charge, with no minimum purchase requirement, and available only with the credit card payment option.

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3. You can select from the most updated list of our stores with Click & Collect when you choose this delivery option upon checkout.

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4. You will receive an email & text notification once your order is ready for collection at your selected store. Usually ready in 24hrs, pick-up time cut off is until 6PM.  

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5. Please present a printed copy of the order collection email, as well as your proof of identity (any government- or company-issued ID), to our store staff.

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6. In case you will not be able to personally collect your order, please make sure to fill out the authorization form included in the order collection notification email. Your authorized representative will need to present this along with proof of your and your authorized person’s identity (any government- or company-issued ID).

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7. We encourage you to collect your order within three (3) days of receiving the email notification that your order is ready for collection. You will receive a second email reminder from us for any uncollected orders. Note that, as per our policy, we will cancel any order that is uncollected for five (5) days. Credit card payments for such orders will be refunded via credit card payment reversal, following our standard processing period.